Muse Daily: Oct 1 — The Phone Calls Weren't Always AI: What the "Human Concierge" Story Means for You
Here's a scenario that should make you pause. You ask Muse to call your internet provider and haggle over your bill. The call goes through, the negotiation happens, and you get a nice summary afterward. Everything looks like AI magic, except the voice on the other end of that call belonged to a human contractor sitting in a call center somewhere, and nobody told you. That's what Reuters found happening inside Meta last month, and the details are worth your attention if you plan to let any AI agent make calls for you. Photo: Petiatil (CC BY-SA 3.0) What the phone feature actually does Muse's phone-calling feature works the way you'd expect an agent to work. You tell it to dial a US business and handle an errand: book a haircut, check whether a store has an item in stock, get quotes from contractors. The agent places the call and talks to whoever picks up. Meta started testing it with employees in August and rolled it out to users in the days after the app's September...